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FAQs

Deposit and Withdrawal info:

- To deposit and withdraw, kindly contact our customer service representative through whatsapp or the live chat available on our website and they will guide
you through the process.

- If you wish to deposit/withdraw BTC/ETH, speak to our customer service representative on the live chat available on our website or through whatsapp.

- Minimum deposit amount for new members is SGD$100 or its equivalent in BTC/ETH. Minimum deposits for existing members is SGD$50 or its BTC/ETH
equivalent. There is no limit to the number of deposits you may make in a day.

We use rates from major exchanges and only charge a fee of 3% on your withdrawal amount if you deposit BTC/ETH and withdraw SGD, or vice versa.

If you deposit BTC/ETH and withdraw your winnings in BTC/ETH, there are no charges.

- SmartPunter will only credit your account upon confirmation of your deposit. Please keep your bank receipt or transaction reference ID as we may request
it as proof of transfer. You are advised to contact our customer service representative after you have successfully completed a bank transfer.

- Minimum withdrawal is SGD$20 or the BTC/ETH equivalent, at a maximum of one time a day.

- Withdrawals are processed at 12 PM - 3 PM daily, all withdrawal requests after 3 PM will be processed at 12 PM - 3 PM the following day.